Privacy Policy

We're pretty straightforward about how we handle your info

Last Updated: October 27, 2025

Welcome to Our Privacy Corner

Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: your trust means everything to us. So we've tried to keep this as human and transparent as possible.

At Obsidian Void Realm, we're not just about creating an otherworldly escape from reality - we're also committed to protecting your personal space in the digital realm. This policy explains what we collect, why we collect it, and what we do with it.

When you book with us: We'll need the basics - your name, email, phone number, and payment details. Pretty standard stuff for any hotel, really.

During your stay: We might collect info about your preferences (like if you're into early morning meditation sessions or prefer stargazing at midnight). We remember these things so we can make your next visit even better.

Through our website: Yeah, we use cookies - but not the delicious kind from our kitchen. These digital ones help us understand how folks navigate our site. More on that below.

Special requests: Dietary restrictions, accessibility needs, celebration occasions - we keep track of these to personalize your experience without you having to repeat yourself every time.

Wellness program data: If you're participating in our mindfulness programs or spa services, we might collect health-related info, but only with your explicit consent and only what's necessary for your safety and experience.

Here's the deal - we're not in the business of selling your data or spamming you with endless promotions. We use your info for pretty straightforward reasons:

  • Processing your reservations - Can't really run a hotel without this one
  • Communicating with you - Booking confirmations, pre-arrival info, responding to your questions
  • Improving your experience - Remembering you like room 308 or prefer almond milk in your coffee
  • Legal compliance - Tax stuff, safety regulations - all the boring but necessary things
  • Marketing (with your permission) - Occasional updates about special offers or new experiences we think you'd genuinely enjoy

We're not about to start sending you daily emails or selling your info to third parties. That's just not how we roll.

Alright, let's talk cookies. Our website uses them, and here's why:

Essential Cookies: These keep the site working. They remember you're logged in, what's in your booking cart - basic functionality stuff. Can't really turn these off if you wanna use the site.

Analytics Cookies: Help us understand which pages people actually look at and where they get stuck. We use this to make the site better. You can opt out of these if you want.

Marketing Cookies: These track your browsing to show you relevant ads. Honestly? We barely use these, but when we do, you'll have full control over them.

You can manage your cookie preferences through your browser settings or that little popup you probably saw when you first landed here. We're cool either way.

We take security seriously - like, really seriously. Your data's protected with industry-standard encryption both when it's moving around and when it's sitting in our systems.

Here's what we do:

  • SSL encryption for all data transmission
  • Secure servers with regular security audits
  • Limited access - only team members who need your info to help you can see it
  • PCI-compliant payment processing (we don't even see your full credit card numbers)
  • Regular backups in case something goes sideways

Data retention: We keep your info for as long as you're a guest with us, plus about 7 years after your last stay (legal requirements, tax stuff). After that, we'll either delete it or anonymize it.

If you want us to delete your data sooner, just reach out. We'll handle it within 30 days, unless we're legally required to keep certain records.

We're not gonna sell your info to random companies. But sometimes we do need to share it with specific partners to make everything work:

Payment processors: Obviously, we need to process payments. These guys are all certified and secure.

Service providers: Email services, booking platforms, analytics tools - the behind-the-scenes tech that keeps things running smoothly.

Legal requirements: If the law says we gotta hand over certain info, we'll comply. But we'll let you know when legally permitted.

Business transfers: If Obsidian Void Realm ever gets acquired or merged (not planning on it, but you never know), your data would transfer to the new owners under the same privacy protections.

All our partners are bound by strict confidentiality agreements. They can only use your data for the specific services they're providing us.

Under Canadian privacy laws (PIPEDA) and various other regulations, you've got some solid rights when it comes to your personal data:

  • Access: You can ask to see what data we have on you
  • Correction: If something's wrong, let us know and we'll fix it
  • Deletion: Want us to erase your data? We can do that (with some legal exceptions)
  • Portability: Take your data with you in a readable format
  • Opt-out: Unsubscribe from marketing emails anytime
  • Object: Disagree with how we're using your data? Let's talk about it

To exercise any of these rights, just shoot us an email at reservations@obsidianvoidrealm.info or call (604) 555-0847. We'll get back to you within 30 days.

Our services are designed for adults, and we don't knowingly collect personal information from anyone under 18 without parental consent.

If you're booking for a family with kids, we'll only collect the necessary info (like ages for proper room setup or dietary needs). But we won't market directly to minors or track their data separately.

Parents or guardians - if you believe we've somehow collected data from your child without your consent, please reach out immediately and we'll delete it ASAP.

We're based in Canada, but some of our service providers operate globally. This means your data might occasionally cross borders.

When that happens, we make sure:

  • The receiving country has adequate data protection laws
  • We've got proper data transfer agreements in place
  • Your data's protected to the same standard as it is here in Canada

If you've got concerns about international transfers, we're happy to provide more details about where your specific data goes and why.

Things change - technology evolves, laws get updated, and we're always looking for ways to improve. So yeah, this privacy policy might get tweaked from time to time.

When we make significant changes, we'll:

  • Update the "Last Updated" date at the top
  • Send you an email if you're a current guest or subscriber
  • Post a notice on our homepage

We'd recommend checking back here occasionally - not exactly thrilling reading, but it's good to stay in the loop about how your data's being handled.

Still Got Questions?

Look, privacy stuff can be confusing. If there's anything you're not clear about or you wanna exercise any of your rights, don't hesitate to reach out. We're here to help, not hide behind legal jargon.

Privacy Officer: Obsidian Void Realm

1888 Blackstone Avenue, Vancouver, BC V6G 3E2, Canada